Refund and replacement policy

We want every Key you buy from GGVox to work. If something goes wrong, here is what we do.

A Key doesn't work

your order number (it starts with GV),
the product and the Key that failed,
a screenshot of the error message on the platform.

We check the Key with our supplier, usually within 24 hours, and then replace it with a working Key or refund you in full, whichever you prefer if both are possible.

When we can't refund

Because Keys are digital and can be used as soon as they are revealed, we can't refund a working Key once it has been delivered, except where the law requires it. This includes Keys that:

were activated on a different platform or in a different region than shown on the product page,
were bought by mistake or are no longer wanted,
were shared with or used by someone else.

Always check the platform, region and "Can be activated in" information on the product page before you buy.

Orders that aren't delivered

If we can't deliver your order (for example, the supplier runs out of stock or a pre-order release is cancelled), you are refunded in full automatically.

How refunds are paid

Card payments are refunded to the same card through Stripe. It usually appears within 5–10 business days, depending on your bank.
Crypto payments are refunded through NOWPayments in the cryptocurrency you paid with, to a wallet address you give us. The refund equals the US dollar amount of your order, converted at the rate on the day of the refund.